1. Service Nature

Humming Parrot Technologies Ltd. (“Humming Parrot,” “we,” “us”) is a technology platform and eSIM reseller. We are not:

A telecommunications carrier or mobile network operator
The owner or operator of cellular networks
Responsible for building, maintaining, or operating network infrastructure

We partner with established carriers and eSIM providers to deliver connectivity services. Our role is to facilitate access to these networks through our platform.

2. Coverage Limitations

We cannot guarantee coverage in all locations.

Coverage depends entirely on local carrier infrastructure which is outside our control.

Coverage limitations include:

Geographic Gaps: Rural, remote, and mountainous areas may have limited or no coverage
Indoor Coverage: Buildings, basements, and enclosed structures may block signals
Border Areas: Near country borders, you may connect to networks in neighboring countries
Islands and Offshore: Small islands and maritime areas may have spotty coverage
Cruise Ships: Cruise ship connectivity uses satellite systems not included in our eSIM
Airplanes: In-flight connectivity is not provided by our eSIM services

Coverage maps are estimates. The coverage maps on our website are approximations provided by our partners and are not guarantees of actual coverage at any specific location.

3. Speed and Performance

Speeds are not guaranteed.

Advertised speeds (4G/LTE/5G) are maximum theoretical speeds, not guaranteed minimums.

Speed can be affected by:

Network Congestion: Many users in one area reduces speeds for everyone
Time of Day: Peak hours (evenings, weekends) typically have slower speeds
Location: Distance from cell towers affects signal strength and speed
Device: Older devices may not support the fastest network technologies
Carrier Policies: Local carriers may throttle certain types of traffic
Weather: Severe weather can temporarily impact network performance
Fair Use: After excessive usage, speeds may be reduced per our fair use policy

4. Third-Party Dependencies

Our service relies on multiple third parties. We are not responsible for issues caused by:

📡 Network Partners

Local carriers who operate cellular networks in each country

📱 eSIM Providers

Technology partners who provision and manage eSIM profiles

💳 Payment Processors

Stripe for secure payment processing

🌐 Infrastructure

Cloud hosting and delivery networks

Outages, maintenance, or issues with any of these partners may affect your service. While we work to minimize disruptions, we cannot control third-party systems.

5. Device Compatibility

Not all devices support eSIM. We do not guarantee compatibility with:

Carrier-locked devices (even if they technically support eSIM)
Older devices without eSIM capability
Devices purchased in regions with eSIM restrictions
Devices with software that has disabled eSIM functionality

It is your responsibility to verify device compatibility before purchasing. See our Device Compatibility Guide.

6. No Warranty

DISCLAIMER OF WARRANTIES

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free service
Accuracy, reliability, or completeness of information

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMMING PARROT SHALL NOT BE LIABLE FOR:

Indirect Damages: Lost profits, lost data, business interruption
Consequential Damages: Damages arising from inability to use services
Incidental Damages: Costs incurred due to service issues
Punitive Damages: Any form of punitive or exemplary damages

Maximum Liability: Our total liability is limited to the amount you paid for the specific service that caused the issue.

8. Use Cases Not Recommended

Our eSIM may not be suitable for:

Emergency Services: eSIMs may not support emergency calls (911/999/112) in all locations. Always have a backup method to contact emergency services.
Mission-Critical Applications: Medical, safety, or business applications requiring guaranteed uptime
Real-Time Trading: Financial trading requiring ultra-low latency
Primary/Only Phone Line: We recommend keeping your primary SIM as backup

9. Regulatory Compliance

You are responsible for complying with all applicable laws and regulations in your location and destinations regarding telecommunications services. Some countries may have restrictions on eSIM usage or VoIP services.

10. Changes to This Disclaimer

We may update this disclaimer at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated disclaimer.

11. Contact Us

For questions about this disclaimer:

Email: [email protected]

Address: Humming Parrot Technologies Ltd., Kingston, Jamaica

Disclaimer & Service Limitations

⚠️ Important Notice