Refund Policy

1. Refund Eligibility

✅ Eligible for Full Refund

• Unactivated eSIM: If you have not installed or activated your eSIM, you may request a full refund within 30 days of purchase
• Technical Failure: If our eSIM fails to activate due to a technical issue on our end that we cannot resolve
• Duplicate Purchase: If you accidentally purchased the same plan twice
• Incorrect Plan Delivered: If you received a different plan than what you ordered

❗ Partial Refund May Apply

• Service Issues: Significant service problems that we can verify (at our discretion)
• Changed Travel Plans: Case-by-case consideration for unactivated eSIMs

❌ Not Eligible for Refund

• Activated eSIMs: Once an eSIM is installed and begins using data, it cannot be refunded
• Incompatible Device: If you purchased for a device that does not support eSIM (please check compatibility first)
• Carrier-Locked Device: If your carrier blocks eSIM functionality
• User Error: Incorrect installation, accidental deletion, or loss of QR code
• Coverage Issues: Network coverage and speeds depend on local carriers and are not guaranteed
• Change of Mind: Simply not wanting the product after activation
• Free Data Rewards: Data earned through ad viewing is not refundable

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected]
2. Include Required Information:
   • Order number or purchase email
   • Date of purchase
   • Reason for refund request
   • Screenshots of any error messages (if applicable)
3. Subject Line: Use "Refund Request - [Order Number]"
4. Wait for Response: We will review your request within 24-48 hours

3. Refund Processing

4. Chargebacks

5. Special Circumstances

We understand that travel plans can change unexpectedly. While our standard policy applies, we may make exceptions for:

• Medical emergencies (with documentation)
• Government travel advisories
• Natural disasters affecting your destination
• Flight cancellations (with airline documentation)

These exceptions are evaluated on a case-by-case basis and are not guaranteed.

6. Contact Us

For refund requests or questions: