1. Information We Collect

Information You Provide

Account Information: Email address, name (optional), password (if creating an account)
Payment Information: Credit/debit card details (processed and stored securely by Stripe – we do not store full card numbers)
Device Information: Device model and eSIM compatibility information you provide
Communication Data: Messages, emails, and support requests you send us

Information Collected Automatically

Usage Data: How you interact with our website (pages visited, features used)
Device Data: Browser type, operating system, IP address
Cookies: Small files stored on your device (see our Cookie Policy)
eSIM Usage: Data consumption for plan management (aggregated, not content)

2. How We Use Your Information

Service Delivery: Process orders, deliver eSIM credentials, manage your account
Payment Processing: Complete transactions and prevent fraud
Customer Support: Respond to inquiries, troubleshoot issues, re-send QR codes
Communication: Send order confirmations, receipts, and important service updates
Service Improvement: Analyze usage patterns to improve our products (anonymized)
Legal Compliance: Comply with applicable laws and regulations
Security: Detect and prevent fraud, abuse, and unauthorized access

3. Information Sharing

We do not sell your personal information. We share data only with:

Payment Processor (Stripe): To process payments securely
eSIM Providers: To provision and activate your eSIM
Analytics Services: To understand website usage (anonymized data)
Ad Networks: If you use free data features (for ad serving only)
Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement robust security measures to protect your information:

SSL/TLS encryption for all data transmission
PCI-DSS compliant payment processing through Stripe
Secure server infrastructure with access controls
Regular security audits and monitoring
Employee training on data protection

While we strive to protect your data, no method of transmission or storage is 100% secure. Please safeguard your account credentials.

5. Data Retention

We retain your data for:

Account Data: As long as your account is active, or as needed to provide services
Transaction Records: 7 years for tax and legal compliance
Support Communications: 2 years after resolution
Analytics Data: 26 months (anonymized)

You may request deletion of your data at any time (see Your Rights below).

6. Your Rights

Depending on your location, you may have the right to:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate data

Deletion

Request deletion of your data

Portability

Receive your data in a portable format

Opt-Out

Unsubscribe from marketing communications

Restriction

Limit how we process your data

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. International Data Transfers

Your data may be processed in countries other than your own (including Jamaica, United States, and European Union). We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

8. Children's Privacy

Our services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or website notice.

10. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Subject Line: Privacy Request

Address: Humming Parrot Technologies Ltd., Kingston, Jamaica